6 Reasons Internal Help desks Often Fall Short
It’s common for companies to assume they know more about their products and services than anyone else, so it comes as no surprise they also assume they can do the best job of providing support to customers using internal help.
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On average, 100 agents a year get trained in Netfor's Digital University. Our online lessons for Agents use everyday knowledge seen in 'real-world' calls and interactions, giving new agents a taste of solving client-facing issues.
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