One-Stop-Shop For BPO
BPO is even more efficient with a one-stop-shop approach It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core.
6 Reasons Internal Help desks Often Fall Short
It’s common for companies to assume they know more about their products and services than anyone else, so it comes as no surprise they also assume they can do the best job of providing support to customers using internal help.
Field Service – How Real-time Communication Builds Confidence
If getting an answer to a simple question takes information conveyed over multiple phone calls or emails, you’re wasting valuable time and risk having that information become garbled.