Worldwide Retailer supported by Netfor

"We were looking for an outsourced service desk partner that could provide reliable service for our retail operations. A key input to our decision-making process was a current customer who said retail stores did not even know they were calling another company for Tier 1 support. That is the satisfaction standard that we have held Netfor to, and they have delivered. The single most important metric to accomplish this is first-call resolution, and the Netfor team has partnered with us to relentlessly achieve our goals.

We are pleased with our relationship with Netfor, and we look forward to how they can support our domestic and international retail locations into the future."

Bob S. - Lids, Senior Director of Technology